Build a complete case.
Keep affected items, invoice references and evidence in one place.
Supplier claims for Shopify
Stop losing track
of supplier credits.
From the first damaged item to the last partial credit.
Keep every claim, return and outstanding balance together.
In development for Shopify retailers. Public installation coming later.
DueTrail
Interactive product exampleFFFictional FindsNorthline Supply
Damaged goods · Invoice INV-2086
Claim details6 units
Stoneware mug6 units × $40.00
$240.00Photos attachedInvoice reference
Return recorded6 of 6 units · Supplier authorization RA-106
Still outstanding$80.00
Original claim$240.00
Recorded credit− $160.00
Partly credited. Keep the remaining $80 in view.
A $160 supplier credit arrives. Record it against the claim and keep the remaining $80 visible for follow-up.
$240 expected − $160 creditNext: follow up on the remaining credit
Try the stages above. Fictional shop, supplier and USD amounts.
From “something’s wrong”
to “it’s taken care of.”
The whole case stays connected.
Even when the credit arrives in pieces.
Know what went back.
Record return authorization, shipped quantities and approved disposal.
See what’s still owed.
Match partial credits, refunds or replacements. Keep the open balance visible.
Built around your shopDifferent suppliers.
Different suppliers.
Different rules.
Same clear trail.
Start with a retail preset. Edit the evidence requirements, claim reasons and follow-up timing for each supplier.
Existing claims keep their saved rules.
Damaged goods
A practical starting point for damaged, short, wrong or defective goods.
- Invoice reference
- Item photos
- Expected credit date
Good questions.
Straight answers.
What DueTrail does—and where your existing process stays in charge.
Does DueTrail contact suppliers for me?
You send the claim through your usual email or supplier portal. DueTrail helps you prepare the case, record submission and track the response. Supplier messaging isn’t automated.
Can I track a partial credit?
Yes. Record a credit note, refund or agreed replacement value against a claim and keep the remaining amount visible. Credits and cash refunds stay distinct.
Does it change inventory or reconcile my accounts?
No. DueTrail tracks supplier claims and merchant-recorded settlements. It doesn’t change Shopify inventory, reconcile bank transactions or confirm that a credit was applied to a future invoice.
When can I install it?
DueTrail is in development and isn’t publicly available to install yet. This page demonstrates the planned release workflow; launch details and pricing will follow.
Every claim deserves
a clear next step.
Keep the case. Track the balance. Close the loop.